FAQ

What is your return policy?
Satisfaction guaranteed. Any item can be returned within 5 days of receipt, in its original condition. The original postage charged is not refundable, and the buyer is responsible for paying return postage. However, if the return is due to my error then I will reimburse all postage charges.

What types of payment do you accept?
Paypal, check or money order. Arrangement can also be made for Western Union if needed.

Are layaway plans available?
Definitely! Just let me know what you need, and I will try to work with you. I am very flexible!

Where do you ship to?
Worldwide! I ship anywhere USPS and/or UPS will ship to!

How will my order be shipped?
I usually use the US Postal Service. Large orders sometimes go UPS. If you have a preference, just let me know!

How long will my order take to arrive?
I usually ship within 1-3 business days after an order is received. Many orders go out the same day payment is received.

How do you determine postage charges?
I charge as close to actual postage as possible. A small handling fee may apply (Anywhere from 0 - $2). I will quote postage before order is finalized.

Why do I have to wait for an e mail before I can checkout? Why the 2 step process?
This is due to the complexity of shipping rates, options and locations (I ship worldwide). I prefer to manually determine the best service to use, and calculate the postage accordingly. This helps me keep your shipping costs down! And, all e mails will be answered FAST and invoiced quickly– promise!

How often is the site updated?
You can expect to see new products added every week, or sometimes even several times per week. The site is still growing!

How long have you been in business?
I started selling dolls and toys in 1995. My website has been active since 2004. My ebay user id is Karen76102 – feel free to check my ebay feedback to give you some added comfort!

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